Will my regular customers be asked for a review every time they visit?
No. Someone who has already been asked will not be asked again just because they came back.
This is the question almost every high-frequency business asks — cafés, barbers, clinics, anywhere the same faces come in weekly — and it is the right thing to worry about. A tool that texted your regulars every visit would burn your best customers first.
How Cloutly avoids it
Cloutly keeps a record of each contact and tracks where they are in their review journey, rather than treating every incoming order or appointment as a new person.
So when the same customer arrives again — through an integration, a webhook, a CSV upload, or added by hand — Cloutly recognises them and does not start the campaign over. They are already in it, or they have already been through it.
The practical effect: a customer who visits you fifty times a year gets asked for a review once, at the point the campaign decided was best, and then left alone.
What this means for daily-visit businesses
You can connect your point of sale and let it run. You do not need to filter which customers get sent through, hold back your regulars, or manage a suppression list by hand — the deduplication is automatic and always on.
The full detail, including how contacts are matched and what the Customers page shows you, is in How the Customers page works.