Change your business name, sender name or logo
Both of these change what your customers see on the review requests you send, and both take about a minute.
Business name and sender name
The sender name is what appears as the "from" on your review requests, and on SMS it is the name in the From <name>: heading.
- Go to Locations
- Select the location you want to change
- Click Edit — the name fields are on the right-hand side
- Save
If you have several locations, each one has its own name, so change them individually rather than expecting one edit to cascade.
Logo showing as a broken image
If your logo appears as a broken image in your review request emails, re-upload it:
- Go to Settings → Businesses
- Click into your business
- Upload a new logo
Worth fixing promptly. A broken image at the top of an email is one of the things people read as a phishing attempt, so it costs you replies — customers who would happily have left a review simply do not trust the message enough to click.
A square image works best, since that is the shape the email header uses. If you upload a fresh logo and it still shows as broken, that is not something you can fix from your side — message us through the chat on this page and we will look at it.